Trust & Safety

How do I reset my password?

You can submit a password change request on the customer login page at LOGIN

How do I log into my account?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.

How do I change my address?

Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.

How do I change my password?

You can submit a password change request on the customer login page at [login link]

How do I change my credit card?

Log into your account at [login link] and update your card on file. Your new card will automatically be noted as your default card.

How do I book my first appointment?

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

Pricing & Policies

How do I use my credits?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to appointments that are already completed.

How can I view my Maid Karma credits?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Why are vouchers for first time customer only?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.

Can I apply a coupon to an existing appointment?

Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any gift cards you have.

Why do you need my credit card information to redeem a voucher?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

I bought a voucher and Maid Karma does not cover my area, what should I do?

In most cases, we can provide service to many parts of Maryland. If you have any questions, please contact us and let us know as soon as possible.

Getting Started

How much will it cost?

We price based on the number of bedrooms and bathrooms in your home. Select the number and the price is shown instantly on the website.

Do you service my area?

We provide services throughout Central Maryland, DC and Northern Virginia:  Annapolis Junction, Laurel, Savage, Elkridge, Arundel Mills, Columbia, Jessup, Odenton, Glen Burnie, Gambrills, Crofton, Alexandra, Arlington and many other surrounding areas.  

Not sure?  Just ask 🙂

Can I request special tasks or extras?

Sure thing! Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge, inside the oven, move-in/out cleaning services, and those can be selected on the booking form when you select service.

How do I create a Maid Karma account?

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.

Do you bring your own cleaning supplies, products and equipment?

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.

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